Terms and conditions of sales

Article 1. Scope

These General Terms and Conditions of Sale ("Terms") govern all contractual relations between DEELUXE and the Customer. They define the reciprocal rights and obligations of the Parties, as well as the various steps of the order process on the website. DEELUXE reserves the right to modify these Terms at any time, without prior notice.

The applicable Terms are those in effect on the date of the order. Placing an order implies unreserved acceptance of these Terms.

In accordance with Article 1369-1 of the French Civil Code, the Customer may keep a copy of these Terms, which can be downloaded or printed at any time.

Article 2. Product Characteristics

Information regarding the products offered for sale on the website (name, photographs, detailed descriptions: properties, characteristics, composition, etc.) is presented as accurately as possible, in accordance with applicable legal and regulatory requirements. This information specifies, for each product, the characteristics included in the price. However, variations in color, size or other elements may occur depending on display settings or photography conditions. If a product becomes unavailable after an order is placed, the customer will be informed as soon as possible.

Article 3. Product Prices

Product prices displayed on the website are in Euros, inclusive of all taxes, excluding delivery charges.

The amount of delivery charges will be specified before the order is confirmed, based on the delivery area and the weight of the products.

The prices invoiced are those in effect at the time of the order. DEELUXE reserves the right to change product prices at any time, it being understood that the applicable prices are those in effect at the time the customer places the order.

Article 4. Offers and Promotional Codes

Promotional codes or special offers issued by DEELUXE do not apply to delivery charges, unless specifically stated otherwise.

These offers cannot be combined with other codes or promotions, unless stated otherwise, and cannot be exchanged for their monetary value.

If one or more products are returned from an order that benefited from a promotion, the entire promotion will be cancelled. Promotional codes or special offers cannot be reused for a new order, even for products that are kept.

In the case of a promotion linked to the purchase of several products, returning one product cancels the application of the promotion. Refunds relating to product returns will only include amounts actually paid, excluding amounts settled using promotional codes or special offers.

Article 5. Conditions Prior to Ordering

Product Orders are placed in French and are accepted by DEELUXE only within the limits of available stock. If, despite DEELUXE's vigilance, one or more Products become unavailable, DEELUXE will inform the Customer within 7 days by phone or email. As the Customer's bank account is debited on the date of the order, the transaction will be cancelled and the refund made within 14 days.

DEELUXE reserves the right to refuse any Product Order: (I) placed by a Customer with whom there is a dispute regarding payment for a previous order; (II) that does not comply with these Terms; and (III) placed fraudulently, in particular in the event of card theft.

If DEELUXE identifies a non-compliance in the order (for example, an incorrect address or invalid payment information), the Customer will be informed as soon as possible. If the information is not corrected, DEELUXE reserves the right to cancel the order and refund the Customer.

Article 6. Order

Placing a Product order on the Site is subject to strict compliance with the procedures described below.

6.1. Access to the Site

The Customer may access the Site via the Internet 24 hours a day, 7 days a week, except in cases of force majeure, events beyond DEELUXE's control, or for maintenance, updates or technical improvements to the Site. The Customer bears the telecommunication costs necessary to access the Site and place an Order. DEELUXE cannot be held liable for service interruptions beyond its control.

6.2. Account Creation

To order Products, the Customer must create an account by providing a strictly confidential email address and password. The Customer is responsible for the use of their account until it is deactivated, and must immediately inform DEELUXE in the event of loss or theft of their login details. Additional information (last name, first name, delivery address, postal code, mobile phone number) is required to complete the Order.

The Customer guarantees the accuracy of this information and agrees to update it in the event of any change. Any error in entering this information that results in delivery delays or errors will be the Customer's responsibility.

6.3. Account Deactivation

In the event of non-compliance with these Terms (for example, repeated payment delays, abusive behavior, or fraudulent use), DEELUXE may deactivate the Customer's account after sending an email that remains unanswered for 30 days. In the event of proven fraud, deactivation will be immediate and without notice.

6.4. Selecting Products

The Customer selects the Products they wish to order and adds them to their cart.

In the event of prolonged inactivity, the selected Products may no longer be guaranteed to be in stock. It is advisable to complete the order as soon as possible to ensure product availability.

6.5. Reviewing Selected Products

The Customer may modify their cart by adding, removing or changing the quantity of Products before completing their Order. The price of the Products is automatically displayed in the cart. The order will only be confirmed once payment has been made.

6.6. Placing the Order

The Customer follows the Site's instructions to complete their Order. After reviewing the summary, they confirm the Delivery address and choose their payment method. Once this information has been entered and confirmed, the price of the Products and the Delivery charges are displayed. Before final confirmation, the Customer may go back and modify their order.

After providing their bank details and confirming by clicking "CONFIRM", the Customer's bank authorizes the payment, which triggers the transmission of the Order to DEELUXE's fulfillment department. The Order then becomes final and can no longer be modified.

6.7. Electronic Signature

The "double click" followed by the authentication procedure constitutes a valid and irrevocable electronic signature by the Customer.

6.8. Acknowledgment of Order Receipt by DEELUXE

An acknowledgment of receipt is automatically sent to the Customer by email, stating the Order number. For payments made using an international bank card, the acknowledgment of receipt is sent once the bank account has been credited. If the Customer does not receive this acknowledgment within 24 hours, they are invited to contact customer service to check the status of their Order.

DEELUXE reserves the right to request proof of identity from the Customer to prevent fraud. In the absence of a response, the Order may be cancelled.

6.9. Invoice

An invoice is issued in the Customer's name when the Order is placed and can be downloaded at any time from their customer account. It can also be sent upon request.

6.10. Proof of Order

In accordance with Article 1369-2 of the French Civil Code, the Customer accepts the use of email for DEELUXE's confirmation of their Order. This confirmation summarizes the details of the Order and indicates any potential issue (Product availability, Delivery times, payment method). The order then becomes a valid and enforceable contract upon receipt of the acknowledgment of receipt.

Article 7. Payment

Payment for the Order is made exclusively by one of the following methods:

• PayPal: by logging into your account or creating one directly on the PayPal interface, and providing your card details.
• DEELUXE gift card.
• Bank cards: American Express, "CB" network cards, Visa, Eurocard, Mastercard. Cards issued by banks domiciled outside France must be international bank cards.

When paying by bank card, the Customer agrees to use a card of which they are the personal holder and which bears their first and last name.

Authorization to debit the Customer's account is automatically carried out for the total amount of the Products purchased. The bank card is debited the day after the Order is confirmed.

The Customer must provide the 16 digits of their bank card, the expiration date and, where applicable, the security code.

In accordance with Article L.132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their bank details, the Customer authorizes DEELUXE to debit their card for the amount corresponding to the total Order. They agree in advance that their bank will carry out this debit upon presentation of the statements sent by DEELUXE.

Payment security: DEELUXE does not store any bank card numbers.

Payment in 3 or 4 installments with Alma

DEELUXE offers installment payment via Alma, available for orders from €50 to €2,000.

Eligibility conditions:

• Be an adult individual residing in France.
• Hold a Visa, Mastercard or Cartes Bancaires (CB) bank card with an expiration date later than the chosen financing period.
• Not eligible: prepaid cards, cards requiring systematic authorization (Electron, Maestro, Nickel, etc.), e-cards and American Express.

Subscription process:

After confirming the order, the Customer selects "Pay in 3x/4x with Alma" and is redirected to the Alma platform to complete the financing request. Acceptance of the contract is formalized by a double click and a checkbox confirming agreement to the general payment terms.

How it works:

• 3 installments: an initial payment at the time of purchase, followed by two monthly payments debited at 30 and 60 days.
• 4 installments: an initial payment at the time of purchase, followed by three monthly payments debited at 30, 60 and 90 days.

Financing fees:

Installment payment with Alma may be free of charge or involve minor fees, depending on the order amount and current commercial terms. The applicable rate, if any fees apply, will be specified before payment is confirmed.

Alma reserves the right to accept or refuse any installment payment request. In accordance with regulations, no withdrawal period applies to split payments.

Payment incident: if, for any reason whatsoever (objection, refusal by the issuing center, etc.), the debit of the amounts due is not possible, the sale will be automatically terminated and the Order cancelled.

Article 8. Delivery

8.1. Delivery Method

The customer chooses one of the delivery methods offered when placing an order on the website. Available delivery methods vary depending on the destination and are specified when selecting the delivery method.

8.2. Delivery Address and Timeframes

Ordered products will be delivered within a maximum of 30 (thirty) days from the order date. In the event of temporary unavailability of one or more products, a specific timeframe will be indicated to the customer before their order is confirmed.

DEELUXE ships:

• Within mainland France via DPD.
• Internationally (excluding French overseas territories) via Chronopost.

Any order placed before 12:00 p.m. will be shipped the same day. Orders placed after 12:00 p.m. will be shipped the following day (excluding weekends and public holidays).

Delivery times are as follows:

• DPD: delivery within 24 to 72 hours, depending on the option chosen.

Products may be delivered to your home (with or without signature, depending on the option selected) or to a pickup point via La Poste or DPD.

8.3. Delivery Charges

Delivery charges vary depending on the destination, the delivery method chosen and the order amount. Detailed terms are available in the "Delivery" tab at the bottom of the page.

8.4. Delivery Delays

If the order has not yet been shipped, it will be held, and a refund will be made within 14 (fourteen) days of receipt of the cancellation.

If the order has already been shipped, the customer may refuse the parcel or exercise their right of withdrawal in accordance with Article 9.

If the delay is due to the customer's unavailability, they will not be entitled to request cancellation of the sale. A delivery notice will be left, inviting the customer to collect their products from a pickup point or to contact the carrier directly.

DEELUXE cannot be held liable for any delivery delays or issues attributable to carriers or to any external cause not directly related to DEELUXE (strikes, adverse weather conditions, logistics incidents, etc.). The customer remains solely responsible for the delivery information provided when placing the order.

The customer may contact our customer service at [email protected]. DEELUXE will then do everything possible to assist and help resolve the issue with the carrier.

8.5. Delivery Tracking

The customer can track the progress of their order in the "order history and details" section of the website.

Article 9. Right of Withdrawal and Product Returns

9.1. Timeframe and Procedure for Exercising the Right of Withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 (fourteen) days from receipt of the products to exercise their right of withdrawal. Products must be returned in their original condition, complete, unused, with their packaging intact and a copy of the return form.

To exercise this right, the customer must notify DEELUXE of their decision by one of the following means:

• By email: [email protected]
• By postal mail: SAS JL26 – DEELUXE, BUREAUPOLE – BAT B, 2 avenue Elsa Triolet, 13008 Marseille, France

For any postal correspondence, it is recommended to send the request by registered mail with acknowledgment of receipt to avoid any dispute.

Important: simply returning products without prior notification, or refusing to accept delivery of the parcel, is not considered a valid withdrawal.

9.2. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to personalized products or to items opened after delivery for hygiene or health protection reasons (e.g., underwear, swimwear, etc.).

9.3. Procedure for Returning Products under the Right of Withdrawal

The return must be made within 14 days of the withdrawal request. Products must be sent back in their original condition, with their packaging intact and in perfect resale condition.

Return costs:

A flat fee of €2.95 will apply to any standard return request. A prepaid label will be provided, and this amount will be deducted from the refund.

In the event of an error by DEELUXE (defective or non-compliant product), return costs will be fully covered by the brand.

If the return deadline falls on a Sunday, public holiday or non-working day, it is extended to the next business day.

If a customer chooses to order as a guest, no return label will be provided by DEELUXE. The Customer will bear the cost of shipping their returned item(s) to our warehouse.

9.4. Refund of Products Returned under the Right of Withdrawal

If the withdrawal is exercised in accordance with the conditions above, DEELUXE will refund the customer within 14 days of receiving and inspecting the returned products.

Refund method: the refund will be made using the same payment method used for the purchase.

Article 10. Legal Warranties

10.1. Warranty of Conformity

In accordance with Article L. 217-4 of the French Consumer Code:

"The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the contract makes the seller responsible for installation or when it was carried out under the seller's responsibility."

Under Article L. 217-5 of the French Consumer Code:

"Goods conform to the contract:
1° If they are fit for the purpose ordinarily expected of similar goods and, where applicable: if they match the description given by the seller and have the qualities that the seller presented to the buyer in the form of a sample or model; if they have the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or their representative, in particular in advertising or labeling;
2° Or if they have the characteristics defined by mutual agreement between the parties, or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller."

Article L. 217-12 of the French Consumer Code further specifies that "any action resulting from a lack of conformity is barred after two years from delivery of the goods."

Accordingly, when acting under the warranty of conformity, the Customer:

• Has a period of 2 (two) years from delivery of the Product to take action;
• May choose between repair or replacement of the Product, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code;
• Is exempt from having to prove the existence of the lack of conformity of the Product during this period.

10.2. Warranty against Defects in the Item Sold

Under Article 1641 of the French Civil Code:

"The seller is bound by a warranty on account of the latent defects of the item sold which render it unfit for its intended use, or which so impair that use that the buyer would not have acquired it, or would have paid a lower price for it, had they known of them."

Article 1648, paragraph 1, of the French Civil Code further states that:

"The action resulting from latent defects must be brought by the buyer within a short period, depending on the nature of the latent defects."

DEELUXE is therefore bound by the legal warranty against latent defects affecting the Product(s) delivered and rendering them unfit for their intended use, under the conditions set out above and provided that the Customer proves the latent defect and acts within 2 (two) years of discovering the defect.

If the Customer decides to invoke the warranty against latent defects in the Product within the meaning of Article 1641 of the French Civil Code, and only in that case, they may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

Article 11. Liability

DEELUXE is responsible for the proper performance of the obligations arising from these Terms, whether these obligations are to be performed by DEELUXE itself or by its subcontractors, without prejudice to its right of recourse against them.

However, while taking the greatest care and accuracy in publishing Product descriptions and the information available on the Site, as well as in regularly updating them, DEELUXE cannot be held liable for any non-material errors that may occur.

Likewise, although photographs and other reproductions of the Products represent them as accurately as possible on the Site – within the limits of technology and in accordance with the best market standards – they are provided for information purposes only and have no contractual value.

Furthermore, DEELUXE cannot be held liable for:

• interruptions or delays on the Site due to maintenance work, a case of force majeure, acts of third parties, or any circumstances whatsoever beyond its control;
• the Customer's or DEELUXE's temporary inability to access the Site due to circumstances beyond its control, such as computer failures, interruptions to the telephone network or the Internet, or failure of the Customer's Internet reception equipment.

It is also noted that the Products comply with applicable European legislation and the standards applicable within the E.E.C. DEELUXE's liability therefore cannot be engaged in the event of non-compliance with the legislation of the country to which the Product is delivered. It is the Customer's responsibility to check with local authorities whether the Products can be imported or used in their country.

The choice and purchase of the Product are the Customer's sole responsibility. The total or partial inability to use the Product cannot give rise to any compensation, refund, or liability on the part of DEELUXE, except in the case of a proven latent defect, non-conformity, defectiveness, or exercise of the right of withdrawal as set out in these Terms.

Article 12. Intellectual Property

The Customer is granted a license to use the Site, which remains the exclusive property of DEELUXE, which created and published the web pages, images, source scripts, and underlying data that make it up. The Customer therefore agrees not to distribute or reproduce the Site, in whole or in part, in any form whatsoever.

DEELUXE's Products and trademark, as well as all illustrations, images, designs and logos appearing on DEELUXE's Products, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of DEELUXE. Any total or partial reproduction, downloading, modification or use of these trademarks, illustrations, images, logos and designs, for any reason and on any medium whatsoever, without the prior express written consent of DEELUXE, is strictly prohibited. The same applies to any combination or association with any other trademark, symbol, logo or, more generally, any distinctive sign intended to form a composite logo.

Likewise, the following are strictly prohibited without the prior express written consent of DEELUXE:

• creating hyperlinks to any of the pages or elements making up the Site;
• any use that does not comply with this license to use the Site, and in particular, the use of any of the elements comprising it (Products presented, descriptions, prices, data, software, graphics, images, text, photographs, tools, etc.) for sale or any other direct or indirect commercial use.

Any use of all or part of the Site that has not been previously authorized by DEELUXE, for any reason whatsoever, may be subject to any appropriate action by DEELUXE, including legal action for infringement and/or unfair or parasitic competition.

Article 13. Force Majeure

DEELUXE's performance of all or part of its obligations will be suspended in the event of an accidental occurrence or force majeure that hinders or delays such performance, in accordance with Article 1218 of the French Civil Code and applicable case law.

This includes, in particular but not exclusively, war, riots, epidemics, insurrection, social unrest, telephone or computer failures or serious disruption to the security and integrity of the Internet network, strikes of any kind, and DEELUXE's supply issues.

DEELUXE will inform the Customer of any such accidental occurrence or force majeure event within 7 (seven) days of its occurrence. If this suspension of DEELUXE's performance of its obligations continues beyond a period of 15 (fifteen) days, the Customer will then have the option to cancel the current Order. DEELUXE will then refund the Customer as soon as possible by crediting their bank account.

Article 14. No Waiver

The fact that either Party does not enforce a commitment made by the other Party to any of the obligations referred to in these Terms shall not be interpreted as a future waiver of the obligation in question.

Article 15. Invalidity of a Clause of these Terms

If any provision of these Terms is declared null and void, in whole or in part, the other provisions and the other rights and obligations arising from these Terms shall remain unchanged and shall continue to apply.

Article 16. Entry into Force and Duration

These Terms enter into force on the date the Order is confirmed, for the duration necessary for the supply of the Products until DEELUXE's warranties and obligations expire.

Article 17. Personal Data

The terms relating to the processing of the Customer's personal data are available in our Personal Data Protection Policy:

View the Personal Data Protection Policy

Article 18. Amicable Dispute Resolution – Applicable Law – Jurisdiction

These Terms are governed by French law. The language of these Terms is French.

In accordance with Article L. 612-1 of the French Consumer Code: "Every consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with a professional."

For any issue encountered when ordering Products on the Site, the Customer may contact DEELUXE's after-sales service: 04 91 77 72 52 – email: [email protected].

In accordance with Article R. 616-1 of the French Consumer Code, the Customer may have their request reviewed by a mediator, whose contact details are provided below:

CM2C, Consumer Mediation Centre of Conciliators of Justice, 49 rue de Ponthieu, 75008 Paris, France, tel. +33 1 89 47 00 14, www.cm2c.net

For cross-border disputes, the European Consumer Centre France can be contacted at the following address: www.europe-consommateurs.eu

In the event of a dispute that cannot be resolved amicably, the French courts shall have sole jurisdiction.

Article 19. Promotional Offers and Commercial Operations

Offers are valid exclusively on the specified products and services, during the indicated period.

Unless otherwise stated, promotions cannot be combined with other ongoing discounts.

Any modification or cancellation of an order benefiting from a promotional offer may result in the cancellation of the applied discount.

DEELUXE reserves the right to modify or discontinue a promotion at any time in the event of fraud, obvious error, or force majeure.