RRIGHT OF WITHDRAWAL
In accordance with Articles L.121-20 et seq. of the French Consumer Code, customers have a right of withdrawal which they may exercise, without having to give any reason, within 14 days* of receiving their items.
Items must be returned within this legal period, in their original packaging, in perfect condition, complete (accessories, instructions, warranty, etc.) and accompanied by a copy of the order form.
Any product returned incomplete, damaged, soiled, etc. may be subject to return penalties.
RETURNS PROCESS
Items purchased online cannot be returned or refunded in DEELUXE stores or at multi-brand retailers stocking the DEELUXE brand.
Please note that no exchanges are possible.
Here are the steps to follow to make a return:
1. Prepare your parcel
- Stick the DPD return label (included in your original parcel) on your parcel.
- Place the return slip or delivery note inside. This slip constitutes acceptance of the return by our teams.
2. Send your parcel
- Drop off your parcel at a DPD Pickup point.
- Find your nearest pickup point by clicking the following link: https://www.dpdgroup.com/fr/mydpd/parcel-shops
Please keep your proof of drop-off until you have been refunded.
Your refund will be issued as soon as your parcel has been received and processed by our teams.
Please note that a return fee of €2.95 will be deducted from your refund.
Items returned incomplete, damaged or deteriorated cannot be refunded.
If you have any further questions, you can contact our customer service team:
Via our contact form
By phone on +33 (0)4 91 77 72 49
Opening hours:
Monday to Thursday: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm
Friday: 9:00 am – 1:00 pm and 2:00 pm – 5:00 pm